Showing posts with label cellphones. Show all posts
Showing posts with label cellphones. Show all posts

Saturday, April 14, 2012

Just Like Old Times...

I used to work for Verizon (technically Digex, at the time) as a UNIX engineer (glorified systems administrator, to be honest). One of the most annoying things I had to deal with was getting customer call about problems with their host, doing diagnostics, determining that there was a networking issue, calling our NetOps folks to see what might be going on (usually after telling them what was fucked up on their side), then, minutes later having everything "magically working again, asking "what'd you change" and being told "nothing: everything's still the same".

Really? I called you with a problem. I told you what the problem was. I listened to you type for a few seconds and then things suddenly started working, but you made no changes on your side to cause things to suddenly start working again? Ok: sounds legit.

I'd thought I'd gotten away from that, given that I last worked for Verizon in May of 2004. Apparently, even though I've gone on to bigger and better, networking at Verizon is still the same.

Today, I was killing time, waiting for my wife to fill a prescription at the local Walgreens. Not wanting to participate in the slow death that is sitting at the pharmacy counter, I opted to sit out in my car and listen to Last.FM and mess around on Google Plus.

All was going well until the music stopped. I flipped back to Last.FM from Plus and found that I couldn't get the music to restart. Kept getting "insufficient content" errors. I flipped back to my profile page and noticed that the app couldn't load my user profile. At first, I figured "Last.FM must be having server problems."

So, I flipped back to Plus to bitch about it. I noticed that it was taking hitting "post" multiple times in order for a post or a comment to actually get posted without a "can't post at this time" error message popping up.

After about 20 minutes of this nonsense, I dialed *611 to see if VZW might be having issues. The friendly CSR representative took my information, checked her systems and informed me that she wasn't seeing any issues. She suggested that, after I got off the call with her, I should take my battery out for about thirty seconds and then restart my phone - that that should clear up any phone-caused issues.

Um. Yeah. Sounds legit.

At any rate, I opted to not pull my battery out. However, in about half the time that it would have taken to have followed her instructions and for my phone to finish rebooting, I had full, uninterrupted network connectivity back. Last.FM was happy and I had tunes again.

I'm almost certain that were I to have re-dialed *611 and asked "what'd you guys have to do to fix things," I would get the usual Verizon NetOps answer of "nothing. We didn't change anything".

Sunday, July 31, 2011

WTF, VZW?

So, in today's email, I find the below image/message from Verizon Wireless:

I find it a tad confusing. I mean, I upgraded both phones to Samsung Charges in June. So, it's not like either my handset or Donna's handsets are eligle for a "new every 2" uprade for nearly two years. So why email this to me. Am I supposed to tell my freinds, who aren't yet VZW customers, "hey: look at this awesome deal?" I mean, if that's the intent, it makes no sense, either? Why the hell would I recommend, to anyone, "go get Verizon so you can stream video at LTE speeds and blow through your data cap in under a day!" Seriously: it makes no sense at all. It would only have made sense to send me this if: A) either of my phones were not recently upgrades; or, B) VZW hadn't just put data caps in place for all new customers. Neither A nor B is true, so why spam me?

Tuesday, December 21, 2010

A First

I've been "butt-dialed" many times. Today was the first time I got cat-dialed ...by my own cat.

I use a Google Voice number as the primary number I hand out to people. I've got it configured to dial me at my desk, my cell and my house (dependent on time of day and day of week). I also have it configured to act as the voicemail system for my various "real" phone numbers.

Frequently, when I get home from work, I pull my cell phone out and set it on the couch next to me (only other place it goes is on the charger across the room). I find that it keeps it nice and handy should I need it.

Unfortunately, when he can't lay on me, Grumbles's favorite place to lay is right next to me. Tonight, "next to me" also happened to be where my phone was sitting. Apparently, while shifting around to become more comfortable while laying on the phone, he managed to unlock my phone, select my GV number and dial it. I suppose this is the downside of software-based keyboards on a cell phone.

He also happened to do this during the time window where my GV number only rings my cell phone (in use) and my work's desk phone (I'd left it 45 minutes previous) and not my home phoneline. And, because he was laying on the phone, it muffled any of the sounds of the transaction. My notice of this activity was when I received an email from GV indicating "could not transcribe this session." I looked at the message and saw that it came from my cell phone. I listened to the recording of the message, and it was (basically) silent.

My "WTF" thoughts were quickly followed up by the, "dammit, I know what," line of thought. I noticed where Grumbles was laying and remembered that I'd previously laid my phone there. I dislodged the cat and found my (now very warm) phone under him.

Oh well, at least he hadn't managed to make an overseas call.

Sunday, October 3, 2010

Fuck You Verizon

So, apparently, at some point in time, Verizon Wireless signed some kind of agreement with Facebook (as they have with other online "services") to automatically install an uninstallable application on your smartphone (I'm assuming all their smartphones and not just the BlackBerry Storms). This was probably a while ago, but, it wasn't until tonight, when I unistalled the FB app I'd installed several months ago, that I discovered it. You see, after I'd selected the FB application for deletion, upon reboot, there was a different FB app icon on my home screen of my Storm. WTF?

Unfortunately, whenever Verizon Wireless does this shit, they make it something that can't be deleted. All you can do is hide the application. Because VZW does this so frequently, I've created a "Junk VZ Apps" folder where I can move these unremoveable applications. I'm sure, once VZ figures this ploy out, they'll come up with some kind of countermeasure.

Shit like this makes me consider ending my plan with them. My BlackBerry is chronically short on memory, as is, and you can't offload apps to the SD card (where I have plenty of storage capacity). So, I don't install that much on it, to begin with. I've called VZW to complain about these unremoveable installs, before. They "helpful" techs inform me there's nothing that they can do but that it's just a stub. It's not really taking up device memory.

I find this somewhat hard to believe. Surely that image on my screen consumes some memory to render (etc.). Surely, even if it's just a stub for downloading the full app, it takes some device memory to put that stub on my phone. Stop eating my already chronically short device memory, fuckers.

 

Monday, September 13, 2010

What I Want in My Next Cell Phone

Ok, I'm not quite a conspiracy nut, but, I do like my privacy. I want to know that, if I choose to store sensitive things on my cell phone - either in its memory or on an inserted memory card - I can know that the data is safe. I want it safe from pranksters. I want it safe from device thieves. I want it safe from curious law enforcement types that don't have a properly executed warrant. Given the litany of headlines, I think that I'm probably in greatest danger from "legal" abuse of my privacy than I am from people that don't have a badge.

A number of phones have the ability to remote-wipe data. Some phones also have the ability to set it up such that, if someone fails to guess the password some configurable number of times, the phone will auto-nuke. However, I haven't really seen any phone makers addressing the issue of someone simply ganking the memory card from your phone and reading it in another device. For that, you need to protect the data on the memory card, itself. Two possible options for that seem workable: encryption of the entire SD card (or a "partition" on it) using a cross-platform filesystem (e.g., ECryptFS); individual encryption of each file stored on the card (preferably including the ability to set this as the default storage option).

I'd also like to see a phone that I can use as a pure data device. At this stage of the game, it seems kind of pointless for smart phones to require a voice plan. Given a sufficiently sized data plan, a cell device with a good, native SIP application would obviate the need for a voice plan. It's all just data, any way. Why not go the next logical step. Hell, some carriers already give you the ability to use Skype, but it's typically crippled to prevent its use for "local calls". Other than to protect the voice-plan model, what the fuck is the point of that?

As a bonus of going "data-only", if the person I'm talking to and I are both using SIP devices, we can encrypt the channel if we want to. I'm sure there's plenty of businesses out there that would appreciate the corporate espionage deterrent such a capability would offer. Would also be nice to know that some info-thief out there can't just crack the local cell tower and sniff "interesting conversations." In the end, it's not that I have anything to hide, but it is the principle of things. It was always my understanding that privacy - the right to be secure in ones own possessions, property and communications - was one of the founding principals of my country. Reading headlines, lately, seems to indicate that, unless one goes to extra lengths to assert a desire for privacy, we no longer have "a reasonable expectation of privacy" when we participate in technology.

There's also some things that I don't really want in my next phone. When people know you have certain capabilities - whether you want to use them or not - there easily becomes the expectation that you'll use them. My phone is for my benefit. If it benefits others, that's nice, but it ain't why I'm buying myself a piece of technology.

For starters, I don't need to have two cameras or a video-phone application on my phone. The idea - and even the ability - to have video phones has been around for a long time. It's never taken off. I'd wager that a significant reason for this not happening, previously, is, in large part, due to the fact that, often times, it's nice to NOT have to worry what you look like when you're taking a phone call. You can be damned sure that if you wake my happy ass up at oh-dark-thirty, I ain't going to want to have a video chat. Fuck that. If I really want to face-time with you, I'll go to my computer and fire up Skype (or similar). Even better, I'll figure out where we can meet and talk face-to-face. Just assume that if I ain't standing in front of you, it's because I don't want a face-to-face (I'm not really a fan of the formal video teleconferencing stuff at work, either, so...). And, if I do, but geography's the issue, figure that I'll find some way that doesn't involve my handset. Besides, given the screen size on a practical handset, it's not like I'm going to be doing presentations. So, why have it and the expectation of its use?

I also don't really need the ability to stream or watch video. I have a widescreen HD TV in my living room for a reason: I like to actually be able to see things. Watching movies on a screen smaller than the display on my car's GPS just seems stupid.

Streaming music is one of those "iffy" things. As a stand-alone device, cell phones eat batteries quickly enough. Add in trying to treat it as a music outlet, and that battery's gonna die quick. I don't particularly want to not have my phone usable because I killed the batteries on music. It's part of why, when I was traveling and wanted music, I carried a cellphone and a music device, even though my phone had room for several GB of music. That said, it could be useful in my car: I could have the phone in a charger-dock, obviating the need for things like Sirius/XM and I wouldn't have to subject myself to the audio-crime that is broadcast radio.

Meh... In some ways, it seems like cell phones are becoming like office productivity software. There's really only so much useful stuff you can add to something before it becomes pointless featurism (this was always why I was a vi guy and not an EMACS guy). I can see the value of a lot of the convergence stuff, but I just don't get the utter lack of the personal security/privacy components.