It is kind of interesting how two people can see the same artist put on a set at a club or festival and come away with completely different impressions of the show. It's almost like, "were we both at the same show??"
It seems to be kind of like life in a microcosm, though. If you don't "travel" (in the case of a show or festival, either move around the room or, when at the edge of the room while going to from the bar or restroom, observing the entire room rather than just the one pocket you and your group are in, that night), you don't really take in that there's a difference between the broader-scope and your particular part of it.
Last night's Alison Wonderland show was a good case in point. I'd say that her set left me cold, but anger-inducing disappointment doesn't feel "cold" to me. SongKick sent me a "how was last night's show" link to leave a review. I left my honest opinion of the show. Afterwards, I looked at others' review of the show. To say that differences of opinion were "stark" is an understatement.
By the reviews, there were clearly a lot of people that enjoyed themselves. And, on my trips to the bar and bathroom, it was clear to my eyes that there were, indeed, pockets of people that clearly liked the show.
...Just as there were clearly pockets of people that were pretty much completely disengaged. To the people that were in those "happy with it" pockets that never really left those pockets (when you're rolling, I guess you don't really need to worry about hitting the bar) or never bothered to look beyond their pocket, it would be easy to think that, like at better shows, "the entire room" was into it. Basically, lack of perspective from lack of "travel" or desire to observe other than what's immediately in around them (or the act on stage). ...Or, other impairment effectively creates tunnel-vision (see prior aside about "rolling").
Life — on any given scale — is probably a lot easier that way. It means that only your little cocoon really matters.
/shrug
Saturday, September 1, 2018
Thursday, August 30, 2018
GREAT Customer Service
Work/tech-related, so, almost worth putting in my tech-oriented blog. However, while I'm frequently cranky in that blog, I do try to reserve it for posts about how I solved a given problem.
Any way...
So, a couple weeks ago, I open a ticket for some software that purports to be "Red Hat 7 compatible" pointing out "you guys don't ship systemd unit files with your stuff; the manner in which your legacy-init files are installed makes them incompatible for use with a partitioned disk or a system with data-specific drives; and your legacy-init files invocation is so convoluted and dicked up that trying to create proper unit files is basically a non-starter". The CSR that responded to the ticket replies back, "you should open a feature request asking for unit files: use this URL".
Of course, I'm pissed that, what should just be a fucking given — shipping of unit files for an application that claims to be "Red Hat 7 compatible" — is apparently something that I need to request as a feature/extension. Take that already pissed-off state and then refer me to a URL that doesn't fucking work and you take that rage-state and dial it up.
I reply back to the ticket, "I can't get to that URL". The CSR eventually replies back, saying, "I'll have to look into the problem" ...then fucking ghosts, but not before marking the case as solved/pending-close.
Having marked it pending-close, their system kicks out a satisfaction survey. Of course, I give the CSR all zeros and fill out the "why'd you give these scores" box with polite-bile and asking, "do you really think you ought to be closing this ticket given the open-ended manner in which your CSR left it". Somehow, none of this results in an escalation or even a different CSR picking up the ticket.
Today, I get an auto-generate email saying "you haven't replied to the case in 10 days, so we're closing it."
So, if any of y'all are curious who this oh so helpful software's vendor is (hopefully you so you can steer-the-fuck-clear), it's Collibra. When you see their name on a product, run. Screaming. Far, far away.
Any way...
So, a couple weeks ago, I open a ticket for some software that purports to be "Red Hat 7 compatible" pointing out "you guys don't ship systemd unit files with your stuff; the manner in which your legacy-init files are installed makes them incompatible for use with a partitioned disk or a system with data-specific drives; and your legacy-init files invocation is so convoluted and dicked up that trying to create proper unit files is basically a non-starter". The CSR that responded to the ticket replies back, "you should open a feature request asking for unit files: use this URL".
Of course, I'm pissed that, what should just be a fucking given — shipping of unit files for an application that claims to be "Red Hat 7 compatible" — is apparently something that I need to request as a feature/extension. Take that already pissed-off state and then refer me to a URL that doesn't fucking work and you take that rage-state and dial it up.
I reply back to the ticket, "I can't get to that URL". The CSR eventually replies back, saying, "I'll have to look into the problem" ...then fucking ghosts, but not before marking the case as solved/pending-close.
Having marked it pending-close, their system kicks out a satisfaction survey. Of course, I give the CSR all zeros and fill out the "why'd you give these scores" box with polite-bile and asking, "do you really think you ought to be closing this ticket given the open-ended manner in which your CSR left it". Somehow, none of this results in an escalation or even a different CSR picking up the ticket.
Today, I get an auto-generate email saying "you haven't replied to the case in 10 days, so we're closing it."
So, if any of y'all are curious who this oh so helpful software's vendor is (hopefully you so you can steer-the-fuck-clear), it's Collibra. When you see their name on a product, run. Screaming. Far, far away.
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