US Bank Online Web Portal(s)

Each and every fucking time I use US Bank's web portal, I hate them more and more.

God. Their web site is just unspeakably horrible.That said, they do seem to make frequent changes to it.

Now, you'd think that they would be changing it to address some of its horribleness. You'd think that they'd try to change it for the better. But, no, such is not the case. Each time they change it, they actually manage to make it worse. I wouldn't think it possible, but, yet, every time they change it, they still manage to fuck it up worse.

This time was a real treat. I'm one of those people that bookmarks websites that I have to visit more than once. Helps with remembering where I need to go. Well, US Bank has decided I shouldn't go directly to that URL, any more. They've now set a redirect on the that URL that now points to a different website. Even better, the navigation on the new site is completely fucking brain-dead. If you click on the "login" button (on the page that has "mortgage" in the URL), it takes you away from the mortgage site and to their personal banking site. Unfortunately, you can't pay your mortgage through that site.

I call in to find out just what the fuck is going on. I'm told, "no, you don't click on the login button," (which, was pattently obvious, the first time you click on it and get redirected to someplace stupid). Instead, "you have to scroll down to the very bottom of the page and click on 'Manage & Pay Mortgage' link." How completely obvious was this bit of navigational daring-do?

At any rate, it's this "Manage & Pay" link that then takes you to the mortgage-specific login. And, to add insult to injury, that mortgage-specific login is the exact same damned page that my bookmark was set to, it's just now at a slightly different URL. Whut. The. Fuck?

The whole point of an online banking system is to make things so that your customer doesn't have to interact with an expensive to employ/maintain human. It really rather defeats the purpose when your web site is set up so horribly that people have to call in, navigate your equally horrible call-tree, find they have to call three different phone numbers (because the "call this number for assistance" phone number takes you to the wrong department and the person at that department can't forward you and refers you to yet another incorrect number...)

I hate you, US Bank. I really do. I have no idea how your CSR's haven't gone on murder sprees, because I gotta think that the number of frustrated people calling in has to be rather high and a non-trivial percentage of those people are a lot less nice about things.