Any way...
So, a couple weeks ago, I open a ticket for some software that purports to be "Red Hat 7 compatible" pointing out "you guys don't ship systemd unit files with your stuff; the manner in which your legacy-init files are installed makes them incompatible for use with a partitioned disk or a system with data-specific drives; and your legacy-init files invocation is so convoluted and dicked up that trying to create proper unit files is basically a non-starter". The CSR that responded to the ticket replies back, "you should open a feature request asking for unit files: use this URL".
Of course, I'm pissed that, what should just be a fucking given — shipping of unit files for an application that claims to be "Red Hat 7 compatible" — is apparently something that I need to request as a feature/extension. Take that already pissed-off state and then refer me to a URL that doesn't fucking work and you take that rage-state and dial it up.
I reply back to the ticket, "I can't get to that URL". The CSR eventually replies back, saying, "I'll have to look into the problem" ...then fucking ghosts, but not before marking the case as solved/pending-close.
Having marked it pending-close, their system kicks out a satisfaction survey. Of course, I give the CSR all zeros and fill out the "why'd you give these scores" box with polite-bile and asking, "do you really think you ought to be closing this ticket given the open-ended manner in which your CSR left it". Somehow, none of this results in an escalation or even a different CSR picking up the ticket.
Today, I get an auto-generate email saying "you haven't replied to the case in 10 days, so we're closing it."
So, if any of y'all are curious who this oh so helpful software's vendor is (hopefully you so you can steer-the-fuck-clear), it's Collibra. When you see their name on a product, run. Screaming. Far, far away.
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