Thursday, July 30, 2015

Godzilla's Refuse-Haulers

Getting our cube-area ready for renovations, so we all have to move out. As part of that, there's a lot of trash cleanup involved. They asked for volunteers to help take rollaway carts down to the dumpsters. Got to the dock and was told "you need to take it to the end of that ramp and empty it into the big dumpter". Pushed my cart to the end of the ramp and leveraged the cart over the lip of the dumpster so I could empty it wholesale.

Get back to the bottom of the ramp and the dockmaster's shaking his head. He says to me, "was really expecting that you'd scoot it to the end and then dig the stuff out manually to empty it."

"Yeah, well: my way seemed faster".

Thursday, July 23, 2015

Cut Loose

One of the realities of working on geographically-disbursed teams is you need a group calendar to help keep track of where everyone is (and who's out on vacation, training, etc.). The one weird thing I've noticed is that many of my co-workers, when posting their PTO days, indicate _where_ they're taking their PTO.

When I see the "where" notation, all I can think is, "that's nice, but why did you feel the need to post that detail?" Are you trying to demonstrate "I'm someplace that I can't really help you even if you do try to call me?"

I mean, you're on vacation. It shouldn't be the business of anyone on the team where you are. Set your Out of Office on your mail account and hit the road. Don't check your mail. Don't answer your phone (the latter is easy if, like me, the only number you give people is GV - since GV's really good at enforcing contact-hours and you can always set a group-level "I'm on vacation" voicemail greeting). BE on vacation.

Wednesday, June 17, 2015

Traffic, Here, Is Ass

Illustrative of how dicked-up traffic is in the NoVA suburbs of DC:

Today is the last day at this job for a frequent co-worker of mine. Originally, they were going to have a going-away lunch for him. They rescheduled to a 15:00-17:00 after-work event. I got into work ass-early, today, expecting to leave for the day in time for the original lunch-window. Instead, I ended up coming home - figuring that, since the event-site is four miles from my house, I'd just drive back.

Unfortunately, that four miles is constrained by a bridge from NoVA to MD. Waze was showing red all over the damned place, already, with a projected drive time of forty minutes. I got to my route decision-point - the ramp onto the highway that crosses the river - and opted to turn-back. Traffic from the highway was backed up past the ramp and through the next-closest traffic light. No go.

Called my friend up to convey my regrets.

Saturday, June 13, 2015

Hit Or Miss

Went to this week's Lana Del Rey concert in Bristow, VA. It was supposed to be a friend and his wife plus me and my wife. Unfortunately, circumstances conspired to prevent his wife from coming ...and she was the primary reason for going to the show.

Still, Lana Del Rey has a pretty damned good voice. That said, she's not someone worth going to see in person. For being the headlining act, her set was much more like an opening act's. It was both unusually short for the main act and included no encore sets.

Look: I get that a lot of the people that go to your show might normally have worry about going to school the next day, but that's no reason to give me a $50 performance when I've paid $130 for each of my seats (not including the various "convenience" and other fees I'm forced to pay). And, while it's great that you decided to "interact" with the audience by walking down into the buffer zone between the stage and the pit area, that you failed to even give the token hello or acknowledgement that you knew where you were playing was kind of weak. I'd really hoped that the two times the camera had closed in on your face, what looked like an eye-roll was something else. But, given the other things, it just really seemed like you didn't want to be there.

Oh well. Maybe you're just more comfortable in small night clubs. I can't think that that many people showed up and keened if this is what you're like all the time. Then again, given the age of your primary demographic, it'd be unsurprising if this was a lot of those people's first concert-going experience. At least, for them, things can really only go up from here?

Saturday, June 6, 2015

Not Diminishable

Amusing kerfuffle over this picture:

To those uptight about seeming misapplication of the term? Get over yourself.

Here's the thing about being "brave" or exhibiting "bravery": to reduce it to its most basic meaning, all that bravery is, is taking an action when you fear the consequences that action might bring to you or those you care about. It doesn't really matter the scale of the consequences. Nor does it even really matter the likelihood of those consequences. The degree to which those consequences are likely and/or the scale of those consequences don't impact whether or not the action undertaken was brave.

While there are degrees of bravery, any given brave act isn't diminishable. Least of all is one act of bravery diminishable by another act of bravery. At the very worst, two acts of bravery establish a relative scale. At the best, bravery being common improves the world as a whole.

Friday, May 29, 2015

Shady as Fuck

Much like car-repair shops, there are certain car dealerships that foster the stereotype of sleaziness in the car sales and service industry. It's even worse when both the dealership and its service departments are sleazy.

DC seems to have several bad actors in this regard. It's probably because there's a few, large ownership groups that have conspired to own big, non-overlapping areas of the car-buying regions. Because of these ownership patterns, it's easy for the ownership groups to take a view that any one buyer is insignificant. And, even if not insignificant, that most people aren't going to go out of territory just to avoid dealing with certain ownership-groups.

Since moving to the DC area in the early 90s, I've learned not to do business with some ownership-groups. The first group on my "won't buy from" list was the Rosenthal group ...a group so shady that they ended up being investigated by the FBI in the late 90s.

Early in my ownership-history of BMWs, I had to add BMW of Fairfax to that group. At the time, I'd been really surprised that I'd had to do so: the dealership that I'd bought my Z3 from, in Pennsylvania, had given me the impression that BMW was a reputable marque that policed their dealerships for quality. It had been reinforced by the service department I'd gotten from another BMW dealership that was located near my place of work at the time. However, I'd eventually left that job and it no longer made sense to go there for service when BMW of Fairfax was just a couple minutes from my house. It only took two shoddy service-encounters to blacklist them.

Ultimately, when it came time to trade in my Z3 and get my first e46 convertible, it was the service-experience to drive a half hour out of my way to buy my second BMW ...and to get it serviced. I even returned there, six months later, to buy my second e46 convertible after my first was stolen. I took it there for all of my warranty maintenance work.

I've had my e46 since 2002. After the warranty expired in 2005, it was no longer economically sound to get service work done at a dealership. As a rule in this area, the labor rates at dealerships are about 30% higher than marque specialty-shops. So, I'd consulted my local "Bimmer" club to get recommendations for alternatives. The recommendation I got was excellent and I've been getting my car serviced at that same place for the past decade with no reasons for complaints.

My e46 was one of the first eleven million cars effected by the Takata airbag-recall. The only place to get the recall-service is at the dealership. So, I had to find a local dealership to get the work done. With one BMW dealership already on my black-list, and now living in Alexandria, it made sense to have the work done at the dealership six miles from my house. That dealership was BMW of Alexandria. Sadly, they are now on my blacklist, too - and, at this point, I have to question whether BMW is asleep at the wheel when it comes to ensuring a consistently-good ownership experience.

How did BMW of Alexandria end up on my blacklist? Other than the whole taking nearly six months to get the work done - after they canceled four appointments due to a supposed lack of parts - it was what they did during that warranty work. I'd taken my car in to get the airbag done. The service department opted to take it upon themselves to look for other service opportunities on my car. They found that I needed significant suspension work. Now, I already knew that I'd bunged my suspension on a horrendously bad pothole the month prior to the service. In fact, I'd been specifically not driving my car because I knew it needed work, but didn't want to get it done until the local road repair crews had started fixing the roads. But, whatever. A touch creepy but not altogether out of the ordinary for dealerships around here.

Now, what was out of the ordinary was that, during the time my car was with them for warranty work, My car's daytime running-lights and highbeams stopped functioning. Flash-to-pass still worked, but anything that required the highbeams to stay on was no longer functional.

Since the "malfunction' had coincided with my car's time at BMW of Alexandria's service department, I took it back to them to return to functionality. Naturally, they assured me that there was nothing they could or would have done that would have caused the issue. Further, if I wanted them to investigate the issue, it would cost me a minimum of one hour's worth of labor ($180). I asked how something that should be a software issue would require any "investigation" that would warrant a $180 minimum charge. The assured  me that, on my model of car, it had to be a hardware issue, not a software issue.

I took my car to the shop I've been taking my car to for the past decade. They verified that the problem was as I described and took it into the shop for a quick look. They quickly returned my vehicle with the lights fully functional. When I asked what had been wrong, they indicated that "somehow", the highbeams had gotten disabled in software. All they did was reset the switch.

So, now I need to figure out if it's worth contacting BMW of America to file a complaint against the dealership and/or whether it's worth contacting my local Better Business Bureau about it. I guess, at the very least, I'll be posting reviews on any Yelp-like sites.

Wednesday, May 20, 2015

Forced Migration

So, my bank has been pretty damned good, over the years, about adoption of technologies to make doing business with them easy. They were way early to the web-based banking game, in general. They made it free from the get-go, to boot. The rolled out the ability to do deposits at home with your scanner years before any of the banks that advertise on TV did. Similarly, they pushed out phone-based depositing years ahead of their bigger competitors.

That said, I never really cared for the phone-based deposit capability. To me, it was always more reliable to slap a check on a scanner than to try to line it up and hold it steady in my phone's camera and get adequate lighting.

To be honest, it's a feature I only use once or twice a year ...because, at this point, most  people and businesses have sorted out ways to send me money electronically. Unfortunately, tonight I had to actually deposit a check. I fired up the browser-based utility, and it popped up alerts about out of date Java versions (I'm running the latest version) and out of date browser (I tried Chrome - which is always up to date because it auto-updates itself, Firefox - also up to date - and, finally, IE - up to date at least as of last week). Further, I'd adjusted my various security settings to whitelist my bank.

Still I get the alerts and no joy on being able to deposit. So, much like one RTFMs as a last resort, I finally hit the troubleshooter button. A window pops up informing me I need to meet the following compatibility requirements:

PC users must have:
  • Windows XP®, Windows VistaTM or Windows 7 operating system.
  • Internet Explorer® 7 or 8, Firefox® 3.6 or Chrome® 10 web browser.
  • A TWAIN or WIA and Windows XP® (or later) compatible scanner.
  • The latest version of Java® for Windows.

Seriously??? My shit's out of date???

At that point, I figured, "fuck: the web UI's reached abandonware state". So, I grab my phone, download my bank's app, login and use the app to deposit my check.

Afterwards, I sent hatemail to my bank. To be honest, I'd rather they simply turn the web deposit tool off if they're not going to maintain it and it's not gonna work any more.