This morning, after getting back from dropping her body off at the cremation service, saw new mail notification on my laptop. It was an auto-generated email from our veterinarian's office. It finished out:
We look forward to seeing you and Cira again soon.
Yeah... Maybe your computers should be configured to "know" what services were rendered and whether it's appropriate to send that email.
Yes, I laughed, but it was through a flood of tears that were not happy tears.
Don't get me wrong, even (especially??) in euthanizations, customer-satisfaction is a great thing to try to capture. Just make sure that the tone and content of emails sent for such purposes is appropriately adjusted.