Prior to my employer's acquisition, they used these clown-shoes for administration of our FSA plans. As part of our plans, we were issued FSA credit cards that we could charge eligible expenses with so that we wouldn't have to dick around with all the reimbursement paperwork that I've had to file with some older plans (early 2000s). However, each time I used the FSA cards that these assholes administered, I'd get an email a month or so later saying "you have to provide detailed receipts in order for us to process this charge."
Really? You sent me this fucking piece of plastic to streamline the process, yet, I still have to submit supplemental paperwork in order for you assholes to approve the charge? What was the fucking point of those cards, then? Did you just want to have an excuse to waste plastic and print up a pretty card with your company logo on it?
Seriously: I didn't have these issues with the FSA cards at my last job.
Then again, why the fuck is a defense contractor operating a health benefits administration company? Talk about "operating outside your core competency".