Sunday, April 17, 2011

WTF, Lowes

Sometimes, I don't "get" the phone calls I get from businesses. Case in point, our recent purchase of an outdoor table and chair set from the nearby Lowes. We'd ordered it with delivery and assembly service, with service date being today. This morning, I get a call from the guy at Lowes. They won't be delivering it, today, because they don't have it in stock and that he'd call back, later today, when he had a stock-in date to arrange the delivery. Okay...

Just a few minutes ago, the guy calls back. He informs me that he has spoken to their garden department manager and was informed that they don't carry that item. I note to him that I found this rather odd, as I'd taken the bar-code card off of the set that was sitting on display over in the garden furniture area. He agreed that what he'd said didn't make sense and that he'd have to talk to the garden manager, again, since he wasn't seeing the set as being at other stores or being orderable. I noted that this seemed rather odd, as well, since the bar-code card had an entry in their point-of-sale system that had allowed the cashier to ring up the $780 worth of furniture and delivery/assembly services. He agreed and sounded even more confused, but assured me he'd call back with an answer before he left for the day.

Meanwhile, I've got a $780 charge sitting on my Visa, no furniture and no resolution in site. God how I love modern retail.

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